About Us

Service Charter

Participants have many individual rights. We understand these rights and work towards informing, supporting and assisting participants to achieve their goals and exercise their rights. BE ONE CARE adopts a policy of non-discrimination in the provision of our support services to individuals and the eligibility and entry to these services.

Participants have the right to:

Access supports that promote, uphold and respect their legal and human rights
Exercise informed choice and control
Have freedom of expression, self-determination and decision-making
Access supports that respect culture, diversity, values and beliefs
Access a service that respects their dignity and right to privacy
Support access to make informed choices to maximise their independence
Access supports free from violence, abuse, neglect, exploitation or discrimination
Receive supports which are overseen by strong operational management
Access services which are safeguarded by caring carers who work within a well-managed risk and incident management system
Receive services from workers who are competent, qualified and have expertise in providing person-centred supports
Consent to the sharing of information between providers during transition periods
Select to opt-out of providing information, as required by NDIS.

Advocacy Support

All participants have the right to use an advocate of their choice to represent their interests and speak on their behalf regarding any aspect of the supports or services they receive.

Staff will work cooperatively with the participant’s nominated advocate and will show the same respect to the advocate as is shown to the participant. When a participant can’t advocate for themselves, it’s BE ONE CARE’s policy to ensure that the participant’s interests are represented and supported using a substitute decision-maker.

4.1 Advocacy principles

BE ONE CARE will ensure that all Staff receive training in the use of advocates.
BE ONE CARE will maintain printed material on advocacy and advocacy services.
BE ONE CARE will maintain local advocacy resource/contact lists.
BE ONE CARE will work cooperatively with any nominated advocate chosen by the participant and show the same respect to the advocate, as is shown to the participant.
BE ONE CARE will utilise a governance system to enable BE ONE CARE to identify where a participant needs advocacy.

Privacy & Dignity

BE ONE CARE is committed to protecting and upholding all stakeholders’ rights to privacy and dignity, including participants, Staff, management and representatives of other service agencies.

BE ONE CARE is committed to protecting and upholding the participants’ rights to privacy and dignity as we collect, store and handle information about them, their needs and the services provided to them.

BE ONE CARE requires Staff and management to be considered and consistent when writing documents regarding a participant and when deciding who has access to this information.

BE ONE CARE is subject to NDIS Quality and Safeguards Commission rules and regulations. BE ONE CARE will follow the guidelines of the Australian Privacy Principles in its information management practices.

At Be One Care disability services, we believe that every individual can live their lives the way they want with the right support and quality care. We are dedicated to providing this care to the NDIS participants. Our goal is to enrich the lives of our participants every day.